Frequently asked questions:

How can I be sure my data is secure?  

At Lightlytics, security is our number one priority. We are a SoC II Type 2 certified platform and take security into consideration at every aspect of our engineering and operating workflows. We support industry best practices in security including strong encryption, MFA and SSO.

How can I start using the free tier directly?

We’d like to share the best of Lightlytics with you via a 21 day trial with more capabilities first. At the end of your trial, you’ll be automatically transitioned to the Free Tier unless you take action to become a paying customer. We’ll send you reminders and offers to guide you with the process.

What happens when my trial ends?

At the end of your trial, you’ll be automatically transitioned to the Free Tier unless you take action to become a paying customer.

Are discounts available?

Discounts are only available for our Enterprise offering at this time. You can get an annual discount on our Pro offering when you sign up for an annual contract for $7,500.

How can I get services to implement and customize Lightlytics?  

Please contact us to learn about our professional services offerings and how we can help.

How do you define team members?

Team members refer to the individual platform users for Lightlytics. The numbers above (on Free and Pro tiers) refer to the maximum number of platform users with these plans.

What are cloud accounts in this context?

Cloud accounts are the cloud provider accounts you’ll connect to Lightlytics. Currently, this is limited to AWS accounts, we will support Microsoft Azure and Google Cloud soon.  

What is Community Slack Support?

Community Slack support is where the Lightlytics community gets together. This is where you can ask questions, share ideas and contribute to the collective knowledge of our community. There is no SLA for problem resolution on this channel, but we do our best.

What is Private Chat support?

This is a dedicated Slack/Teams channel between your team and Lightlytics support team to provide support and exchange insights. We commit to responding to new requests in 24 hours, but we do much better than that in practice.  

What is multi-tenant for Lightlytics?  

This is our implementation of multi-tenancy, it translates into shared resources for multiple customer accounts on a single Lightlytics instance.

What is single tenant for Lightlytics?  

Single tenant is a dedicated Lightlytics instance per customer organization.  

What do you mean by “Standard rules only”?

Lightlytics comes out-of-the-box with 300+ best practices that can be reviewed and enforced for your cloud infrastructure. In this context, “standard rules only” means you can turn standard rules on and off, but you can not add custom rules for your environment.  

What are custom rules?  

Custom rules are rules you can add to the 300+ standard rules to monitor and enforce architectural standards for your organization.  

What’s included in the starter services package?

We want to make sure you’re getting the best value from our platform, right from the start! The starter services package contains 16 person-hours with our professional services team to onboard you with ease and enable your team.